Q: How does the process work?
A: Step 1: Complete the below request form so that we can get a better idea of your needs.
Step 2: We will reply with a followup/Quote to confirm that we can do the project.
Step 3: If you need artwork created, we will invoice you for the Custom Art Fee (see below)
Step 4: We forward art for your approval/edits. Then finalize it.
Step 5: You forward your signed final quote and remit full payment to start production.
If you opt for use of the Online Order Form for individual orders, we collect the payments
thru your deadline.
Step 6: Once all funds clear, we begin production and ship upon completion.
Q: What is you normal turn around time?
A: Typically, we can complete most projects within 3-4 weeks. If it will take longer, we notify you when we reply to your request. Please note that during Homecoming season, Conference seasons, and holidays, our production and ship times increase substantially. So please plan accordingly.
Q: Can we submit our own design or will you create one for us?
A: It's up to you! If you already have artwork to submit, please upload it above and we can create your order based on that file. If you need us to create a design for you, you must remit a non-refundable $50 Custom Art Fee (per design requested). It covers the cost of your design, which includes 2 rounds of edits.
Q: How do we remit the $50 Custom Art Fee?
A: Once we receive confirmation from you that you are ready to proceed, we will email a Paypal invoice for the payment.
Q: How do we request design changes?
A: We are happy to discuss any changes to your designs. However, all change requests regarding the design or order itself MUST BE ELECTRONICALLY SENT to email@example.com. We will reply regarding the status of the change request. IF YOU DO NOT GET A REPLY WITHIN 48 hrs, please assume it was not recieved and contact us immediately.
Q: What types of payments do you accept for custom projects?
A: We accept Paypal and Chase QuickPay payments to firstname.lastname@example.org. If you would like to make a credit card payment by phone, you must contact us by your payment deadline to do so. For all credit card and Paypal payments, there is an additional 3% credit card processing fee. Additionally, you may remit a cashier's check or Money Order by the due date assigned payable to:
PO Box 201493
Chicago, IL 60620
All payments must clear by the due date to avoid any delays in your production. Failure to get the payment to us in a timely manner or failure to properly address the payment, will result in a change of delivery time as a result of delayed receipt of payment.
Q: Can you accept payments from the members of our group individually or must we remit one lump sum payment?
A: We offer an Online Order Form service (additional $50 fee) that will allow your group's members to access a private webform where they can place orders and remit payments directly to us. We'll update you on order progress and once your deadline arrives, we close the form and summarize the orders for you.
If you would like to remit one lump sum payment, we accept Paypal, Chase QuickPay, credit cards by phone, organization checks, cashier's check, or money orders. NO PERSONAL CHECKS.
Q: What if we need more shirts after the order is complete?
A: We are happy to produce more shirts for you. Please note that the pricing extended in your quote is a reflection of the quantity needed. Therefore, if you need a subsequent order, the pricing is subject to change based on your new quantity requested.
Q: What is your minimum order quantity for a group order?
A: Generally, we require a minimum of 10 shirts for group pricing to keep it affordable for all clients. IF you need fewer items, please submit your request and we will provide our best quote for the smaller order.
Q: Can you send us a sample?
A: Once you finalize your design, we are happy to create a sample for you. Please allow 4-8 weeks for production, depending on the project. The cost of the sample will be provided to you upon request. Sample fees are non-refundable. Sample fees are prorated and based on the conditional expectation that the client will execute the group order as agreed. Should you decide to abandon the project after sample fees are paid, the fees will not be refunded, and the additional penalty of $100 will be collected to complete and deliver (1) sample.