Survey

Thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your input and want to make sure we meet your expectations.

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First Name:

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Last Name:

Client ID (optional):

Email (optional):

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Counselor’s Name:

* 1. In evaluating your most recent customer service experience, was the quality of the service you received:

* 2. Was the process for getting your problem resolved:

* 3. The customer service representative was very courteous.

* 4. What about the quality of the service stands out as being superior?

* 5. What about the representative could be improved?

* 6. The customer service representative handled my call quickly:

* 7. Did you encounter any of the following problems:

* 8. The customer service representative was very knowledgeable:

* 9. The waiting time to speak to a representative was short:

* 10. The time it took for my issue to be resolved was satisfactory:

* 11. Overall, how satisfied were you with our customer service department:

12. If you were less than completely satisfied, what could have been done to serve you better:

* Indicates Response Required