Damage Waiver
The Client will be assessed the following surcharges for Losses/Damages to the vehicle when in use for any of the following:
* Broken and/or Missing Glass Wear .......................................... $ 10.00 each
* Broken and/or missing Decanter ............................................. $ 80.00 each
* Damaged/Ripped and/or Burnt Interior .................................... $ 300.00 minimum
* Spillage or Vomit (No Orange or Tomato Juice) ......................... $ 300.00 minimum
* Extra Cleaning of Motor Limos ................................................ $ 150.00 minimum
* Cleaning and Reconditioning Caused by smoking, Food Flowers, Sand and Mud ....... $ 100.00 minimum
If any repairs require the vehicle to be taken out of service, the Client is obligated for the cost of Lost Revenue, at a minimum of $ 300.00 per Day.
Cancellation Policy
No cancellations within 30 days of the event date. A charge of 100% of the total trip cost, including gratuity, is charged to the credit card on file for any cancellations that are made within 30 days of the event date. All cancellations prior to 30 days will not be charged. Cancellations must be called in to a live representative or emailed. No voice mail cancellations will be honored. A cancellation notice will be sent to you immediately when you notify American Limo Services of the cancellation by phone or email. All transportation services are booked according to the Client's reservation form and are reserved for that time period, allowing us to book other transportation services before and after your scheduled time period of usage. If your limousine service ends early for any reason, you will be charged for the total amount specified in the original transportation booking. Additional transportation services beyond the scheduled end time are charged by the complete hour. A 15 minute grace period is given to the client after their scheduled end time. Any transportation services rendered beyond this time will be charged an additional hour of service.
No Show Policy
If a Client fails to show at the designated location for which a scheduled reservation has been made, a No Show Fee equal to 100% of the total trip cost, including gratuity, is charged to the credit card on file. This includes any cancellations after a chauffeur has reached or is in route to a reservation's location.
Deposit Policy
A refundable deposit of 20% of the total balance due is required for all reservations and is charged to the credit card account on file. This amount will not be refunded if cancellation is within 30 days of the event date.
Payment Policy
A Credit Card (American Express, Discover, Master Card and Visa) is the standard accepted and agreed upon payment method and must be on file prior to reservation's confirmation. The credit card on file will be used for all charges, unless otherwise indicated. A 20% gratuity is added to all limousine services unless otherwise indicated in writing in the contract. Charges will reflect costs incurred while performing transportation services for reservations placed with American Limousine Services by the Client, its agents, and any individuals requesting transportation as an authorized employee of the Client and will reflect costs including but not limited to trip charges, tolls, parking, and gratuity. Client is responsible for the full payment of any overtime charges, beyond the original reservation agreement. Overtime is charged in 1 hour increments and begins at 15 minutes into the hour. The time of limousine service ends when all passengers and belongings are removed from the vehicle and the limousine is clear to drive off.
Reservation Policy
Reservations may be booked 24 hours a day, 7 days a week, and 365 days a year via our Web site's online reservation - booking form. Any reservations, changes or cancellations may also be made by calling our reservation number: 714-412-3485 or 714-412-3969. All reservations are accepted up to 24 hours in advance. Less than 24 hour notice is subject to availability. It is suggested that the Client supplies American Limousine Service’s number to all traveling passengers.
Subcontracting Policy
American Limousine Service reserves the right to subcontract any limousine service booked and confirmed with American Limousine Service to our affiliate limousine companies should the need arise. We also reserve the right to supply the credit card information, submitted on our reservation form, with said affiliate limousine companies to cover the cost of limousine service.
No Smoking, Food or Flowers Policy
All of our cars are non-smoking. Client agrees that there will be no smoking in our vehicle(s). If smoking does occur, client will be charged a $ 300.00 fee. No transporting or eating of food is allowed in our vehicles. $ 100.00 - $ 300.00 fumigation/cleaning fee are charged if food enters the vehicle. No flowers or floral arrangements are allowed in our vehicles. $ 100.00 - $ 300.00 fumigation/cleaning fee are charged if flowers enter the vehicle.
Luggage
Luggage is to be loaded and unloaded by the chauffeur in order to protect the vehicle and passengers from harm or damage. Clients and/or Guests who damage the vehicle by loading/unloading the luggage without chauffeur assistance are liable for repair of all damages.
Lost and Found Policy
American Limousine Services, or its drivers, are not responsible for lost or stolen items. American Limousine Services will make all possible attempts to retrieve and return.
Special Amenities Policy
Our professional chauffeurs provide ice, soft drinks and bottled water for all passengers and if requested ahead of time, your choice of a bottle of Champagne or Wine. Client agrees that any passenger under 21 years of age shall not consume alcoholic beverages. American Limousine Services also strongly suggests the use of seat belts while the vehicle is in motion.
Other Policies
Client agrees that no illegal drugs will be used, transported or consumed in our vehicle(s).
Clients agree that the passenger capacity of any vehicle provided shall not be exceeded.
In case of misconduct or Drug use by Client or their party, or if Driver is or feels threatened, Driver has the right to terminate limousine service and this agreement without any refunds and drop all passengers off at the nearest safe location. Client holds American Limousine Services harmless and not liable for any personal or material damages arising from the conduct of Client and/or their party.
Client is responsible for damages to the vehicle committed by Client or their party during service, either willfully or accidentally. Any actions that cause damage on our vehicle(s) can result in extra charge, at least $ 100.00 or more.
If anything is lost or stolen inside the vehicle, there is a $100.00 minimum replacement fee.
If anyone gets sick and vomits on the inside or outside the vehicle, there is a $ 300.00 minimum clean up fee. Replacement of the carpet will be charged to your credit card if the vomit cannot be completely removed.
If passengers are minors, the divider stays open and a phone number(s) of one or more of the minors'parents must be provided to the driver prior to the start of service. If any under age drinking or drug use occurs, the service will be terminated immediately with no refund. The minors will be returned to the original pick up location and the parents will be called.
Waiver
If one party agrees to waive its right to enforce any term of this agreement, it does not waive its right to enforce such term or any or all other terms of this agreement at any other time. American Limousine Service does not guarantee arrival at or departure from any point at a specific time due to circumstances beyond its control such as accidents, breakdowns, traffic and road conditions, storms, etc. and shall not be held liable for claims resulting in delays from such conditions. American Limousine Services cannot be held responsible for delays or inconveniences due to unknown and/or unforeseen mechanical failures or situations deemed as "Acts of God." American Limousine Services reserves the right to substitute the contracted vehicle in the event of such an occurrence mentioned above with a vehicle of like kind and quality. Client waives all claims for consequential damages and agrees that liability shall be limited to the costs accrued to American Limousine Services for the disputed service. Downtime will be prorated according to the contracted rate.
Indemnification and Hold Harmless
American Limousine Services and Client each agree to defend, indemnify, and hold harmless the other party from and against all claims, actions or causes of action, liabilities, including reasonable attorneys'fees, and costs arising from the defense of any claim, action, cause of action or liabilities arising out of or resulting from any act taken or committed by American Limousine Services or Client pursuant to the performance of each party's obligations hereunder. American Limousine Services and Client each agree to defend, indemnify, and hold harmless the other party for any claim, action, cause of action, and liabilities which may be asserted by third parties arising out of the performance of either party's obligations pursuant to this contract, except for the willful misconduct or gross negligence of the other party.
Litigation
If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions. Regardless of the place of this agreement, the Client agrees that any disputes arising from this contract will be litigated or arbitrated in Orange County, California. In the event any legal action is taken by either party against the other party to enforce any of the terms and conditions of this agreement, it is agreed that the unsuccessful party to such action shall pay to the prevailing party therein all court costs, reasonable attorneys' fees, and expenses. This Agreement is governed and construed in accordance with the laws of the State of California, USA.
Acceptance
Client has read the terms and conditions stated above and agree to all stated terms and conditions. Client hereby authorizes American Limousine Services to charge the credit card account on file for any transportation related services which may be rendered through American Limousine Services. This agreement will be considered accepted in its entirety when Client checks the "I Have Read and Agree" box provided in the Limousine Online Reservation - Booking Form of this Web site.
FULL PAYMENT SHALL BE DUE UPON RECEIPT OF STATEMENT. A credit card on file is not considered payment in full until the charges have been accepted by American Limousine Services’ bank. Failure to make payment in full 7 DAYS of the contracted start time, if conditions allow, will negate the contract between American Limousine Services and the Client. All unpaid balances will be subject to collections from Client’s bank account and finance charge, which will be computed on the average daily balance at monthly rate of 2% (ANNUAL PERCENTAGE RATE OF 24%).
In the event that the account remains unpaid and legal fees therefore are incurred by American Limousine Services, to obtain payment for services rendered or for information and assistance American Limousine Services may require from whatever source it deems necessary to obtain payment, the Client shall be held accountable for all expenses incurred in the collection process, including reasonable attorney fees. The undersigned on behalf of the Client authorizes American Limousine Services to conduct a complete and thorough check of all the information supplied to American Limousine Services. Furthermore, the Client certifies that the above statements are true, correct and complete and have been made by the undersigned for the purpose of inducing American Limousine Services, to extend credit to the Client knowing that American Limousine Services will rely thereupon, furthermore the undersigned is fully aware of American Limousine Services' cancellation, reservation and billing policies.